Aug 15, 2014
Tristan Michael-Savage

Tristan Michael-Savage

New England Party Supplies

New Bedford, Mass.

Tristan Michael-Savage has been selling party supply items since the age of 10. For the last 20 years he has made it his mission to offer the best prices, service and value to his customers. He has worked in many aspects of the party industry, including as a disc jockey, event planner, balloon decorator and at the carnival. With the wealth of information he has received, he has been able to mold his future in the party supply industry.

1. What is the best retail advice you’ve received?

The best retail advice that I received was to offer quality products at the best price possible so your customers are always satisfied.

2. What are your goals for 2014?

My goals for 2014 are to expand my brand, be well known and give customers a choice in products and satisfaction.

3. What are your biggest retail frustrations? How do you handle them?

One of my biggest retail frustrations would be unsatisfied customers. I strive to do everything with perfection, so if I get an unhappy customer my motto is do whatever it takes to make their next experience a more positive one.

4. How do you stay passionate about what you do?

I stay passionate about what I do by being my own customer. Opening products and testing them allows me to see exactly what my customers are receiving. This also makes me happy because I know customers are receiving a No. 1 product.

5. If you had $10,000 to do whatever you wanted to your store, what renovations would you make?

If I had that amount of money to do whatever I wanted to my store I would buy shelving that is no higher than eye level and lighting so that the product can be better displayed for my customers.

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